| Items: | 0 |
| Price: | £0.00 |
| Delivery: | £0.00 |
| Total: | £0.00 |
| Basket Is Empty | |
Why does my first order have to be delivered to my credit/debit card billing address?
This enables Tech Extra to complete the final stage of verifying your details, thus offering a secure service to all concerned. Furthermore, we can then deliver to any requested address thereafter.
I need to return an item, how do I do this?
Firstly you'll need to log in to your account. You can then opt to complete a return request form.
How long does it take for a return to be processed?
All returns will be processed within 72 hours. You will be contacted via email with further details upon completion.
How do I know what time my order will be delivered?
Your order will be delivered between 8am and 6pm. Unfortunately we cannot specify a timed delivery with the courier company. You can however opt for a pre-10.30am, or pre-12pm delivery providing you place your order 3.30pm the previous day. Deliveries on Sunday are not available.
What happens if the courier attempts to deliver while I'm not currently at the delivery address?
If you are not in when our courier attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to arrange an alternative delivery date or to arrange collection from the courier depot.
Why can't I login into my account?
To be reminded of your password, please click here. If you require further assistance please click here.
Tech Extra Limited is committed to respecting your privacy. Our website can be perused without supplying personal information, yet we will need to ask for some details when processing your orders. We do collect information regarding visitor trends to enable us to provide the best possible service to our customers.
Tech Extra Limited is committed to preserving the privacy of all visitors to our website at www.techextra.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.techextra.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at webmaster@techextra.co.uk.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
COOKIES
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to authorise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at webmaster@techextra.co.uk.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at webmaster@techextra.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to webmaster@techextra.co.uk.
Welcome to Tech Extra!
We would recommend you to view FAQ's before contacting us.
| Sales & Pre-Sales | sales@techextra.co.uk |
| Customer Services | help@techextra.co.uk |
| Payment/Accounts | accounts@techextra.co.uk |
| Suppliers | suppliers@techextra.co.uk |
| Other | query@techextra.co.uk |
Fax
| Sales | +44 (0) 7092 899 567 |
Online Form
Please click here to complete an online contact form. We'll aim to reply within 3 hours but can take up to a maximum of 24 hours
Manufacturer Technical Support
| Acer | 0870 853 1000 |
| Asus | 0870 1208340 |
| Belkin | 0800 22355460 |
| Fujitsu-Siemens | 0870 243 4397 |
| HP/Compaq | 0870 010 4320 |
| IBM | 0870 5426426 |
| Microsoft | 0870 6010100 |
| Samsung | 0870 6010309 |
| Sony | 0870 2402408 |
| Toshiba | 0870 444944 |
The shopping basket is always situated in the top right hand corner of the site just below the main red search bar. This is synonymous throughout. Clicking on "Shopping Basket" will take you straight there, showing what you have already selected to purchase.
Once you are logged in, you will get a choice of checking your order history. Within this section you will see the order status of each order. This will give you an opportunity to see if there are any hold ups or to confirm delivery will be as anticipated.
2.3 Subscribe to our email newsletter
2.4 Modify/cancel your email subscription
To modify or cancel your email subscription, simply click here to go to your account.
Simply click on "register" at the top right of the web site, which is synonymous on all pages of the Tech Extra web site.
Simply click on "log-in at the top right of the website, which is synonymous on all pages of the Tech Extra web site.
3.3 View current/previous orders
Log-in as per 3.2 above, followed by clicking on "Account" which is in the top right of the Tech Extra web site. Then click on "View Current/Previous Orders".
3.4 Change Account Information
Log-in as per 3.2 above, followed by clicking on "Account". You will then be given various options including "Change Account Information".
Go to log-in and you'll see a link titled "forgotten your password".
We accept all major credit and debit cards including Visa, Mastercard, Switch, Delta, Maestro, Solo and American Express. Please note, card needs to be registered in the UK or Ireland for order to process successfully. Please note, there is NO surcharge on any credit card transactions. Google Checkout is also an option.
This can be achieved by logging in and accessing your account, and going into "View your current/previous orders". Select the order in question and you'll be given the choice of printing the receipt/invoice.
If you want to place an order for a quantity of 5 or more of the same item, please email us at bulkorder@techextra.co.uk with details of the product part number and description along with quantity and the Tech Extra procurement team will endeavor to find you a more competitive price. Please note, Tech Extra offer products at extremely low prices and in some instances further discount will not be possible.
The Tech Extra procurement team have access to millions of products worldwide. However, we strive to offer technology products at extraordinary prices and to continue do this successfully we limit ourselves to the brands and categories which are most likely to be a success.
If you are interested in purchasing a product that you can't find on our website please email us at specialorder@techextra.co.uk and our dedicated team will search the globe in aid of finding you the product you're after along with a price you want to pay.
Tech Extra uses a variety of courier companies to ensure delivery on time and in safe hands. The majority of deliveries will be handled by City Link, Business Post, DHL, and TNT.
Tech Extra utilises distribution warehouses all over the UK.
Delivery to Mainland UK Delivery cost:
| Next day delivery pre 10.30am | £24.79 |
| Next day delivery pre 12.00pm | £19.79 |
| Next day delivery pre 6.00pm | £14.79 |
| 2 days delivery | £12.79 |
| 3-4 days delivery | £11.63 |
| 5 days delivery | £10.15 |
| Saturday delivery | £29.79 |
Delivery to non-mainland UK Delivery cost:
| Northern Ireland | £16.99 |
| Eire | £16.99 |
| Channel Islands | £27.99 |
| Isle of Man | £27.99 |
| Isle of Wight | £27.99 |
| Isle of Scilly | £27.99 |
| Scottish Highlands | £27.99 |
Delivery times are typically Monday to Friday between 7am and 6pm. Bank holidays not included. Pre 10.30am deliveries are typically delivered between the hours of 8am and 10.30am. Pre 12pm deliveries are typically delivered between the hours of 8am and 12pm.
Next day delivery is only applicable for orders placed before 12pm and all security checks are completed in time. Goods also need to be in stock. Next day delivery is only available to mainland UK addresses and bank holiday deliveries are not available. Please note, cleared funds need to be received in full before we can ship the goods.
6.4 Do I have to sign for my delivery?
Yes, you will need to sign for the delivery. The courier companies we use to deliver the goods will only delivery on receipt of a signature. If you're not at the delivery address at time of delivery, a friend or colleague at the same address can sign in your absence. Alternatively, if no one is present at time of delivery a card will be posted informing you of attempted delivery. You can then contact the courier and ask them to re-attempt delivery or alternatively you can choose to collect from the local deport for the respective courier company.
Tech Extra understands from time to time that an item will need to be returned, mostly due to reasons out of your control. Before any item can be returned, an RMA (Return Merchandise Authorisation) number needs to be obtained from Tech Extra. Please read the sections below to ascertain which form you need to fill in, or whether you need to contact the manufacturer directly.
Damaged in transit
If any products are damaged in transit, you need to notify this to us within 48 hours. If items are visibly damaged on receipt, we advise you sign the courier's delivery note accordingly.
Items should be returned in their original packaging complete with all the necessary accessories/parts and documentation.
Once the item(s) is/are received by our returns department, we'll inspect and issue a replacement upon authorisation. Alternatively, a full refund can also be requested via your original payment method.
If you would like to return an item due to damage in transit please click here.
Faulty product delivered
If items are faulty upon arrival, you need to notify us within 5 working days. Items need to be returned in their original packaging along with all accessories/parts and all documentation. Failure to return all necessary items will just delay the returns process.
The item(s) returned back to us will then be checked for faults. Upon fault being found, replacement will be issued. Alternatively, a full refund can be issued via your original payment method.
If no fault can be found by our technical team, the item will then be returned back to you and you will consequently be liable for the returns delivery charge.
If you would like to return an item due to faulty on arrival please complete the following form here.
Faulty inside warranty period
If a fault arises after 28 days of receipt of item(s) (and assuming its still within warranty period), you will be entitled to a warranty repair.
In order to fulfill the warranty repair we suggest you contact the manufacturer directly. If requested, we can assist with passing you the necessary contact details for the manufacturer.
Contact us through our general contact us page if you need further assistance on this matter.
If you would like to return an item due to faulty inside warranty period please complete the following form here.
Change of mind
If you have ordered an item, changed your mind and not used the item in any way then in line with the Distance Selling Regulations you can return the product. You will however need to notify us of your decision within 10 days.
Product will need to be "as new" as Tech Extra will need to be able to sell on as new and must come with all accessories/parts and all documentation. Once a return has been authorized by Tech Extra, you will need to send the item back to us as soon as possible at your own expense. A full refund will be arranged once the goods have been received and checked over, to the original payment method.
Please note there are some limitations to this policy and for further information on this please do contact us.
If you would like to return an item due to change of mind please complete the following form here.
Please click to view our terms & conditions
Welcome to Tech Extra.
Tech Extra is an online retailer offering technology products at extraordinary prices throughout the UK, Ireland and the rest of Europe.
The founder has created a unique and striking web site encompassing a very low cost structure enabling us to sell at the lowest prices on the web. Our business development team verifies prices online on a daily basis to ascertain that we remain a very competitive force in the IT and technology related industries.
The Tech Extra procurement team exploits their extensive strategic and retail experience of the IT industry to develop already existing relationships with key vendors. Tech Extra works closely with many of the major manufacturers including Acer, Asus, Fujitsu-Siemens, HP, Lenovo, LG, Microsoft, Samsung, Sony, Toshiba and many more.
By virtue of the supply arrangements in place, Tech Extra's product portfolio exceeds 15,000 products. The site has been designed in a way that enables you to search through our products in an easy and trouble-free manner.
If you want Technology at extraordinary prices, you know where to come – Tech Extra.
No vacancies at present. Positions in purchasing, sales and customer service open continuously throughout the year. Keep checking back, or feel free to send your CV to careers@techextra.co.uk and we may contact you when a vacancy arrives.